I. Area of Applicability

These general terms and conditions apply to all services and deliveries provided by 124 on Queen Hotel and Spa (referred to as “the hotel” interchangeably from herein).

Should the hotel update its general terms and conditions before the termination of the contract, the updated version will be incorporated into the contract if the contracting party is informed in writing and does not object within 14 days.

The customer’s general terms and conditions will only form part of this contract if the hotel consents in writing, either in whole or for individually specified points.

II. Conclusion of the Contract

The contract (hereafter referred to as the ‘booking’) comes into effect upon request from the customer and acceptance by the hotel. The hotel may confirm the booking in writing.

If a third party makes the booking for the customer, both the third party and the customer are jointly liable to the contract.

III. Services, Prices, Payment, Billing

The hotel is obligated to perform the services ordered and agreed upon with the customer.

The customer is obligated to pay the agreed prices for these and any other services utilized. This also applies to services and expenses incurred for third parties.

Agreed prices include applicable taxes. Should tax rates change after contract conclusion, prices will be adjusted accordingly.

Bills are payable immediately upon receipt unless otherwise agreed. The hotel may demand immediate payment at any time. Delayed payments may incur interest at 10% above the base rate for companies and 5% above the base rate for consumers.

The hotel may require an advance payment or security deposit (e.g., credit card guarantee) upon contract conclusion.

IV. Reservations

Reservations at the hotel can be made via our official website, by phone, or in person at the hotel.

All reservations are subject to availability and are confirmed only upon receipt of a booking confirmation from the hotel.

A valid credit card is required to guarantee all reservations. The hotel may pre-authorize the card prior to arrival.

Group reservations or bookings for special events may require a deposit or advance payment, as specified in the booking agreement.

The hotel reserves the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

Any changes to reservations, including amendments to dates, guest names, or room types, must be communicated to the hotel in writing and are subject to availability and approval.

Cancellation policies for reservations are outlined in Section V of these Terms and Conditions. Please refer to that section for details regarding cancellation fees and procedures.

V. Room Availability, Delivery, and Return

The customer does not acquire any claim to a specific room unless confirmed in writing by the hotel.

On the agreed day of departure, standard check-out is by 11:00 AM at the latest, unless otherwise specified by the hotel.

VI. Customer Withdrawal (Cancellation, Rescission)

Withdrawal from the accommodation contract requires prior written consent from the hotel. Without consent, the customer must pay 100% of the agreed price if the room is not occupied.

If a deadline for free withdrawal was agreed, the customer may withdraw until that point without payment or compensation claims.

Services performed by third parties or special services that become useless due to cancellation must be paid in full by the customer.

VII. Hotel Rescission

If the customer may rescind without cost within a defined period, the hotel may also withdraw within this period.

If an agreed advance payment is not paid by the due date, the hotel may rescind and claim damages.

The hotel may rescind immediately for reasons including acts of God, misleading statements, risk to business operations, illegal purpose, unauthorized subleasing, hotel closure, or renovation.

VIII. Own Food and Drink

Only the hotel provides food and drink for guests in the restaurants and public spaces of the hotel. Exceptions require prior written agreement and may incur a corkage fee.

The customer is fully liable for the fitness of food and drink brought in and absolves, holds harmless, and indemnifies the hotel from third-party claims.

The hotel accepts no liability for the shelf life of food taken away after an event.

IX: Pets and Service Animals

The hotel welcomes service animals as defined by applicable law. Guests accompanied by service animals are not subject to additional fees.

Pet dogs (non-service animals) are permitted in designated rooms or areas of the hotel only, subject to availability and approval.

Advance notice is required for guests travelling with service animals or pet dogs.

Additional cleaning fees or deposits apply for guests with pet dogs. These fees will be communicated at the time of booking.

All pets and service animals must be supervised at all times and must not disturb other guests. The hotel reserves the right to request the removal of any pet that causes disruption or damage.

Guests are responsible for any damage or injury caused by their pets or service animals.

The hotel may restrict access for pets to certain areas, such as restaurants, spa facilities, or event spaces, except where service animals are permitted by law.

Guests must comply with all local regulations regarding pets and service animals during their stay.

X. Customer’s Liability

The registered guest is liable for any loss, damage, or removal of hotel property resulting from their actions or those of any member of their party. The Hotel reserves the right to charge the registered guest’s account for the replacement, repair, or associated costs of any damaged or missing property, including robes, linens, towels, alarm clocks, telephones, and other guest room amenities. Robes not returned to the guest room upon departure will be charged at a rate of $250 per robe.

XI. Defects, Customer’s Obligation to Cooperate

Defects or disruptions must be reported immediately so the hotel can remedy them. If not possible, notification must be made upon room return. The customer must minimize damages.

XII. Waiver of Rights

The guest acknowledges and agrees that their stay at the Hotel and use of any Hotel facilities, services, or amenities is undertaken at their own risk. The Guest has had an opportunity to seek legal advice or waives that right. To the fullest extent permitted by the laws of Ontario, the Guest hereby waives and releases the Hotel, its owners, officers, employees, contractors, and agents from any and all claims, demands, actions, damages, losses, costs, or expenses arising out of or related to:

1. any loss, theft, or damage to personal property, including vehicles, whether occurring in guest rooms, public areas, parking areas, or elsewhere on or off the Hotel premises; and
2. any personal injury, illness, or death arising from or in connection with the Guest’s stay or use of the Hotel premises, facilities, or services.

The Guest further agrees that the Hotel shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of income, enjoyment, or opportunity, even if advised of the possibility of such damages.

Nothing in this clause shall limit any rights the Guest may have under the Consumer Protection Act, 2002 or other applicable legislation that cannot lawfully be waived.

By completing a reservation, checking in, or entering the Hotel premises, the Guest acknowledges that they have read, understood, and agreed to be bound by this Waiver of Liability and Damages.

XIII. Hotel’s Liability

The hotel is liable to fulfill its contractual duties with due diligence. Claims for damages are excluded and the guest agrees that the execution of this contract is a bar to litigation for loss of property or personal injury.

The Guest explicitly agrees that this agreement precludes guests from advancing civil suits for personal injury of any kind, regardless of the nature of the occurrence or reason for the injury and incident.

The hotel is liable for items brought in according to statutory provisions.

Provision of parking does not constitute a safekeeping contract.

XIV. Final Provisions

Alterations and additions to the contract must be in writing. Waiving this requirement must also be in writing.

The place of fulfillment and payment is the registered office of 124 on Queen Hotel and Spa.

The registered office is the exclusive jurisdiction for commercial issues.

The law of Ontario, Canada applies exclusively.

Should any provision be or become ineffective, the validity of the remaining provisions remains unaffected.