Pet Policy & Service Animal Policy – 124 on Queen Hotel and Spa

Overview

• Currently, only our two King Street rooms at the hotel are dog-friendly. All other guest rooms and areas of the hotel are pet-free, with the exception of service animals as defined by applicable law.
• Dogs are accepted by advance arrangement only and are subject to availability.
• Guests travelling with a dog must review and sign our Pet Policy Agreement at check-in.

Fees & Financial Responsibility

• Pet Fee: CA$50 per night (non-refundable), applied to cover additional cleaning and sanitation, and dog inclusions.
• Damage & Cleaning Liability: Guests are fully responsible for any damage, excessive cleaning, or pest treatment (including but not limited to fleas or ticks) resulting from their dog’s stay.
• By signing the Pet Policy Agreement at check-in, guests authorize the hotel to charge the credit card on file for any such costs, including those discovered after check-out.

Guest Responsibilities & House Rules

To ensure a pleasant experience for all guests, we ask that you adhere to the following guidelines:

In-Room Requirements:
• Pets must be house-trained and well-behaved.
• Pets must be securely crated if left unattended in the room.
• Pets are not permitted on furniture or bedding.
• Guests must be present, or the dog must be removed or crated, during housekeeping or maintenance visits.

Public Areas:
• Dogs must be leashed or in a carrier at all times when outside the guest room.
• Dogs are not permitted in hotel amenities or public areas unless transiting directly to and from the dog-friendly room or outdoor areas.

Noise & Conduct:
• Guests must immediately clean up all pet waste on hotel property and dispose of it properly.
• Guests must ensure their dog does not create excessive noise or disturb other guests.
• Persistent barking, aggressive behaviour, or repeated complaints may result in the dog being required to leave the property.

Health & Safety:
• All pets must be current on vaccinations (including rabies) and free of fleas and parasites.

Policy Violations

Failure to comply with this policy or the signed Pet Policy Agreement may result in:

• Immediate removal of the dog from the property, and/or
• The guest being required to vacate the hotel without refund.

Service Animal Policy

At 124 on Queen Hotel and Spa, we are committed to providing a welcoming and inclusive environment for all our guests.  We proudly accommodate service animals as defined by the Accessibility for Ontarians with Disabilities Act (AODA). Please review the following guidelines:

Service Animal Policy

• Service animals are welcome and must be trained to assist individuals with disabilities by performing specific tasks.
• Under the AODA, a service animal is identifiable by either a vest, harness, or documentation from a regulated health professional confirming the animal is required for disability-related needs.
• Documentation must be provided at check-in to verify the service animal’s role in supporting accessibility needs.

Support and Emotional Support Animals

• Emotional support animals, therapy animals, and comfort animals are not considered service animals under the AODA or the Ontario Human Rights Code (OHRC) and are not permitted on the property.
• The OHRC distinguishes between service animals trained to provide assistance and emotional support animals, which offer comfort but do not have specific training to perform disability-related tasks.
• Unlike service animals, emotional support animals are not granted public access rights in Ontario. This means hotels, restaurants, and other establishments are not legally required to accommodate them.
• Guests are welcome to contact us in advance for clarification on these regulations and to discuss any accommodations they may require for accessibility.

Behavioural Expectations

• Service animals must remain under the owner’s control at all times and be harnessed, leashed, or tethered unless such devices interfere with the animal’s work or the guest’s disability prevents their use.
• The hotel reserves the right to request a service animal be removed from the property if it poses a direct threat to the health or safety of others, behaves aggressively, or causes significant disruptions.

Access Areas

• Service animals are allowed in all areas of the hotel open to guests, including guest rooms, dining areas, and public spaces. The owner must ensure the service animal’s behaviour does not disrupt other guests or hotel operations.

Guest Responsibilities

• Guests are responsible for cleaning up after their service animals and for any damages caused during their stay.
• Hotel staff are not responsible for supervising, feeding, or providing care for service animals.

We appreciate your understanding and cooperation in helping us provide an accessible and enjoyable experience for all our guests. For additional information regarding Ontario laws or accessibility accommodations, please contact our team.